2. How We Use Your Information

Shahin Exchange uses collected information only for legitimate business, service, security, and regulatory purposes, including to:

• Create, verify, and manage user accounts
• Provide exchange and money services
• Process and maintain financial transactions
• Perform Know Your Customer (KYC) verification
• Comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) requirements
• Prevent fraud, unauthorized access, and other illegal activities
• Monitor transactions and identify potentially suspicious activity
• Protect the security and integrity of our Services
• Meet applicable legal and regulatory obligations
• Maintain records as required by applicable laws
• Improve the performance, security, and user experience of our Services
• Respond to customer inquiries and support requests

3. Legal and Regulatory Compliance

Shahin Exchange operates under an official license issued by Da Afghanistan Bank (Central Bank of Afghanistan) and conducts its activities in accordance with applicable financial laws and regulatory requirements.

We may process and retain personal information when necessary to comply with applicable:

• Financial laws and regulations
• Know Your Customer (KYC) requirements
• Anti-Money Laundering (AML) requirements
• Counter-Terrorist Financing (CTF) requirements
• Record-keeping obligations
• Other lawful requirements imposed by competent authorities

4. Data Sharing and Disclosure

Shahin Exchange does not sell or rent users’ personal information.

We do not share personal information with private organizations or third parties for marketing or commercial purposes.

Personal information may be disclosed when required or permitted by applicable law, regulation, or lawful governmental request.

Where legally required, information may be provided to authorized government, regulatory, or law-enforcement authorities, including Da Afghanistan Bank, or other competent authorities.

Any disclosure will be limited to what is required or permitted under applicable legal and regulatory requirements.

5. Data Security

Shahin Exchange takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or unlawful disclosure.

Security measures may include:

• Access controls
• Restricted access to personal information
• Appropriate technical safeguards
• Confidential handling of customer information
• Security monitoring and procedures

Access to personal information is limited to authorized personnel who require such information to perform their responsibilities.

However, no electronic system or method of transmission can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our Services
• Maintain and manage user accounts
• Complete and document transactions
• Meet legal and regulatory obligations
• Fulfill AML, KYC, and CTF requirements
• Resolve disputes and enforce applicable agreements
• Protect the security and integrity of our Services

Certain information may be retained for a legally required period even after an account has been closed or a user has requested deletion of their information.

7. Your Privacy Rights

Subject to applicable laws and regulatory requirements, users may have the right to:

• Request access to their personal information
• Request correction of inaccurate or incomplete information
• Request deletion of their account or personal information
• Withdraw consent where consent is the applicable legal basis
• Request information about how their personal information is processed

Some requests may be limited or declined where retaining or processing information is required by law or necessary for regulatory compliance.

To exercise a privacy right, please contact us using the information provided in the Contact Information section below.

8. Account and Data Deletion

Users may request deletion of their Shahin Exchange account and associated personal information by contacting us at:

Email: info@shahinexchange.com

We will review and process deletion requests within a reasonable timeframe.

Please note that certain information may need to be retained after an account deletion request where retention is required by applicable financial, AML, KYC, regulatory, or other legal obligations.

9. Age Restriction

Our Services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information has been collected from a minor, we may take appropriate steps to delete the information, subject to applicable legal and regulatory requirements.

10. International Data Processing

Depending on the technical infrastructure and service providers used to operate our Services, personal information may be processed or stored on servers located in different jurisdictions.

Where applicable, we take reasonable measures to ensure that personal information is handled securely and in accordance with applicable legal and data protection requirements.

11. Cookies and Similar Technologies

Our website or application may use cookies, log files, or similar technologies where necessary to operate, secure, maintain, and improve our Services.

These technologies may be used for purposes such as:

• Maintaining website functionality
• Improving security
• Understanding website usage
• Improving user experience
• Supporting essential technical functions

Where applicable, users may be provided with options to manage certain cookie preferences through our website.

12. Third-Party Services

Our Services may rely on third-party service providers or technical infrastructure to support functions such as hosting, security, communication, or other operational requirements.

Where third parties process personal information on our behalf, we expect such information to be handled only for legitimate purposes and in accordance with applicable legal and security requirements.

We do not authorize third parties to use customer information for their own marketing purposes without an appropriate legal basis or authorization.

13. Changes to This Privacy Policy

Shahin Exchange may update this Privacy Policy from time to time to reflect changes in our Services, internal procedures, legal requirements, or regulatory obligations.

When changes are made, the updated version will be published on this page together with a revised “Last Updated” date.

We encourage users to review this Privacy Policy periodically to remain informed about how their information is handled.

14. Contact Information

If you have questions, concerns, privacy requests, or inquiries regarding this Privacy Policy or our handling of personal information, please contact us:

Shahin Exchange
Email: info@shahinexchange.com
Website: https://shahinexchange.com

For account deletion, personal data requests, or other account-related inquiries, please contact us using the email address above.