Last updated: February 2026
Shahin Exchange respects the privacy of its users and is committed to protecting personal data. This Privacy Policy explains how we collect, use, store, and disclose information when you access or use our website and mobile application (collectively, the “Services”).
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect information necessary to provide secure, compliant, and regulated financial services.
a. Personal Information
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Full name
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Email address
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Phone number
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Date of birth
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Government-issued identification documents (such as passport or national ID)
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Identity verification images (selfie or document verification)
b. Account and Transaction Information
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Account registration details
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Transaction history
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Wallet addresses
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Deposit and withdrawal records
c. Technical and Usage Information
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IP address
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Device information (device type, operating system, app version)
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Log data and usage activity
2. Purpose of Data Collection
We collect and process personal data for the following purposes:
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To create, verify, and manage user accounts
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To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
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To prevent fraud, unauthorized access, and illegal activities
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To provide exchange and financial services securely
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To comply with legal and regulatory obligations
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To improve system performance, security, and user experience
3. Legal and Regulatory Compliance
Shahin Exchange operates in accordance with applicable financial laws and regulations and is authorized by Da Afghanistan Bank (Central Bank of Afghanistan).
We process user data to comply with:
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Anti-Money Laundering regulations
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Counter-Terrorist Financing laws
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Other applicable financial and regulatory requirements
4. Data Sharing and Disclosure
We do not sell, rent, or share users’ personal data with private organizations or third parties for marketing or commercial purposes.
User data may be disclosed only when required by applicable law or regulation, and solely to authorized government or regulatory authorities, including Da Afghanistan Bank (Central Bank of Afghanistan), where such disclosure is legally mandatory.
Any disclosure of personal data is conducted strictly in accordance with legal and regulatory obligations.
5. Data Storage and Security
We apply appropriate technical and organizational security measures to protect personal data against:
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Unauthorized access
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Loss, misuse, or alteration
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Unlawful disclosure
Access to personal data is limited to authorized personnel only and handled with strict confidentiality.
6. Data Retention
Personal data is retained only for as long as necessary to:
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Provide our services
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Fulfill legal, regulatory, and compliance obligations
Certain data may be retained for a legally required period even after account closure or deletion requests.
7. User Rights
Users have the right to:
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Access their personal data
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Request correction of inaccurate or incomplete information
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Request account and personal data deletion (subject to legal requirements)
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Withdraw consent where applicable
Requests can be submitted using the contact information provided below.
8. Account and Data Deletion
Users may request deletion of their account and associated personal data by contacting us at:
Deletion requests will be processed within a reasonable timeframe, subject to applicable legal and regulatory requirements.
Additional details are available on our Account & Data Deletion page.
9. Age Restriction
Our Services are intended for individuals 18 years of age or older.
We do not knowingly collect personal data from minors.
10. International Data Processing
User data may be securely processed or stored on servers located in different jurisdictions, in compliance with applicable data protection standards and regulations.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
12. Contact Information
For questions or concerns regarding this Privacy Policy or our data practices, please contact us:
